What is this vacation certificate redeemable for?
This certificate will be considered void if bartered or purchased for legal tender by the recipient. This certificate is valid for a reservation request form offering 2 adults 21 years of age and older plus up to 2 children under the age of 18, 3 nights of hotel accommodations in the city of their choice of available cities. You must redeem this certificate before it expires in order to activate your offer. Once activated you will have 24 months to complete the travel. The cost upon requesting reservations is just a tax & fee deposit of $33 per night. Taxes & fees usually range from $12-$33 per night depending on when and where you travel to. If the taxes & fees are less than the $33 per night the difference will be refunded after travel is completed. 30 days advance reservation notice is required. In order to guarantee that you will show up to your booked reservation you will be required to pay a REFUNDABLE $50 “Reservation Guarantee Deposit”. If you send in your travel dates, etc and you do not end up traveling then the reservation guarantee deposit will not be refundable. Dates 7 days before and after holidays and conventions are not available. This offer is valid 7 days a week subject to availability. Friday and Saturday nights will require a surcharge of $20 per night. A $5 per person per night surcharge is enforced for each child up to 2 children under the age of 18. This offer is only good for U.S. and Canadian residents only. This offer is not valid for group travel. The recipient of this certificate is responsible for all expenses including but not limited to: transfers, food, gratuities, all pertinent fees, taxes, hotel surcharges, resort fees and any other miscellaneous expenses. If you redeem this certificate online you will be able to instantly print your reservation request form. This certificate cannot be combined with any other promotional vacation offer. The expiration date on this certificate pertains only to activation of this certificate and not actual travel. You must activate this certificate by the expiration date printed on this certificate in order to access the reservation request form. You must fill out the reservation request form with your destination choices and arrival dates and mail it to our fulfillment department within 18 months after redemption, however travel can be completed within 24 months after activation. You will be required to give the travel agency multiple arrival dates and destinations. Only one 3 nights Hotel certificate Per Household Per Year. This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Do not rely upon representations other than what is printed on this certificate or the reservation request form. CST # 2091925
After I pay the initial processing fee, what other costs do I have to pay?
You will be required to pay a “Reservation Guarantee Deposit” of $50 plus a $33 per night “Tax & Fee Deposit” when you send back your reservation request form. Taxes & Fees usually range anywhere from $12-$33 per night. Any unused portion of your “Tax & Fee Deposit” will be refunded to you 30 days after travel along with your “Reservation Guarantee Deposit”.
Can I take children on the vacation?
Yes, for additional fees per child. The fees are $5 per person per night for each child up to 2 children under the age of 18. You will have the ability to add travelers on the reservation request form.
What happens after I activate this vacation certificate?
If you activate this certificate online you can log back in to the activation website for up to 18 months after activating your certificate to fill out your reservation request form right on our website. You will still need to mail your reservation request form to us along with the associated travel fees. After you fill out the reservation request form online you will have the option to download the form to print it out.
When will I be contacted?
Once you have mailed in your reservation request form, the travel agency will begin searching inventory and will book one of your dates and destinations. Once booked you will be contacted with a confirmation either by regular mail, email, phone or if available you can view your confirmation right online. Prior to that time you can always contact us regarding your reservation by going here http://www.RewardsandIncentives.com/contact-us.php We typically start searching our inventory 30 days prior to your up coming travel dates. Since we only require a 30 day advance notice, we will notify you as early as 21 days prior and no later than 14 days prior to one of your requested travel dates.
Can I cancel?
The fee you paid to activate this certificate is Non-Refundable as stated on your certificate. If you have not already sent in a reservation request form successfully and if you do not want to take advantage of the offer yourself you could pass the reservation request form along to a friend or family member to take advantage of since you have already paid for it. Once we purchase accommodations for you and you need to cancel for any reason, any deposits or fees you paid for the room would be forfeited by you and are non-refundable as outlined in your reservation request form.
Do I get to pick the property?
No, but you do get to pick the travel dates. We cannot promise you a specific brand of hotel since all of our inventory is based upon availability and we do not know which hotels we will have available at the time we start to search our inventory for your requested travel dates and destinations. Keep in mind that we will not work with any properties that have less than a 3 star rating by other travelers on www.tripadvisor.com. This is a website where actual travelers go onto to put their reviews of hotels and resorts they have stayed at. The last thing we want to do is get your hopes up on staying at the Hilton and we end up only having the Holiday Inn available during your requested travel dates. This is why we never promote specific hotel brands to travelers before a booking is made. This way we never have to worry about a traveler getting upset with us for promising a specific brand of hotel. Remember, we make money on re bookings too, so you can be rest assured we will place you in the best property available to us when booking your accommodations.
Can I activate the same vacation certificate number more than once?
No, each certificate number can only be activated one time.
Can I use 2 vacation certificates back to back for additional discounted nights?
No. Only one certificate can be activated per household every 12 months.
How long do I have to request reservations?
You must mail in the reservation request form with your travel dates within 18 months of activating your certificate and travel must be completed within 24 months of activating your certificate.
Can I travel before the required 30 day reservation notice?
No. To use this offer you must provide us with at least a 30 days advance notice.
Can we go with another couple?
Two couples could activate two different certificates and request the same dates but there is no guarantee they will both get the exact same dates.
What is the “Reservation Guarantee Deposit” for?
This is a refundable deposit that is required before we can move forward with a reservation. As long as you show up to your booked reservation, your “Reservation Guarantee Deposit” will be fully refunded after travel. This covers our company from people that do not show up to their booked reservations. The resort charges us if someone that we book does not show up, so this deposit covers our costs if you do not show up. If you do not show up to your booked reservation you forfeit your “Reservation Guarantee Deposit”.
I see that you do not allow travel 7 days before and after a holiday travel. What holidays should we stay away from when selecting travel dates?
Please avoid making plans 7 days before or after a holiday. The major holidays we recognize are as follows: New Years, Martin Luther King Jr Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. I hope this is helpful when scheduling your trips and thank you for your cooperation.
Can I use this offer for a Special Occasion, like my wedding?
Our products are not intended for spontaneous travel or special occasions. Since you are required to give the travel agency three different travel dates and multiple destinations in most cases we do not suggest that you use this for a special date committed engagement. It is helpful if you are aware that you will need to be flexible to give you the best possible experience.
I was told this was a FREE trip!
Printed on every certificate is “Do not rely upon representations other than what is printed on this certificate or the reservation request form”. The statement is printed on the certificates to inform you, the end user, that no matter what you have been verbally told by “whom ever” only the terms and conditions printed on the certificate and the reservation request form can be fulfilled. That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed and on notice if you were told something different other than what is printed on the certificate you will have plenty of time to address it with the company or person who issued it to you before there is any unnecessary distress.
Is your company affiliated with the company that gave me this certificate?
No, we are not affiliated, partners or connected with the company that gave you our certificate. It's important that you understand who we are and what we do. We provide discounted travel certificates to thousands of companies in the USA and Canada. The companies that purchase our certificates use them in their marketing and advertising to entice customers to do business with them. They often use them as a "gift for a purchase" or even an enticement to get more people to show up to a seminar or a meeting. Every company that purchases our certificates has agreed to promote them exactly what they are good for. We can only fulfill what is printed on our certificates. If you have been promised a certificate good for something other than what our certificate can offer you may have been given the wrong certificate as this is the case 99% of the time as many companies buy certificates from many companies like us. Please contact the company or person who gave you the certificate and let them know you would like to receive the offer they promised you. Again, we can only fulfill what is printed on our certificates.
What is your reservation request procedure?
We do need to have all the fees and deposits in hand before we can even start searching our available promotional inventory. Please refer to the original certificate or the reservation request form to decipher what the fees we require are, they will be printed on your reservation form. You also must understand that when you submit your requests to us, you will be submitting 3 different dates/destination combinations with your first choice giving us a 30 days advance notice. Meaning you must have your envelope postmarked and in the mail on it's way to us 30 days (90 days if your offer includes airfare or is a 7 day cruise offer) before your first requested travel date. All three of your dates/destinations must be 30 days apart from each other as well. By submitting 3 different dates/destinations you are choosing to be booked in any of your requests. You may pick the same location on all 3 choices but you will be required to submit an alternate destination as well. By submitting an alternate destination you are asking that we book you in your primary destination or the alternate destination in any of your 3 dates. Our travel agents will always focus on your primary destination choice but there is no guarantee that they will book your primary destination in any of your 3 dates. When we receive your request we will contact you letting you know that we have received your request and we will start searching our available inventory around your choices. When we find something available in any of your choices, we simply book it and send you a confirmation by email and regular mail. We typically search in order of your choices but that is not guaranteed. When we do search in order of your choices, we will notify you 21 - 14 days before each choice with either a confirmation of your reservation or a notification letting you know we did not have any availability and that we will continue our search for availability with your next choice. Once you submit your reservation requests to us and you decide to cancel before we book your accommodations we will refund all fees except for any reservation guarantee deposit or a % of the fees for processing and administrative since we spent time processing and searching inventory as stated in the terms and conditions of your reservation request form. If you cancel after we book a reservation for you, you cannot be refunded any fees as all reservations are non-cancelable and non-refundable. With this being said, it is very important that you understand that you must be flexible and spontaneous when participating with your promotional offer. We hope this information helps you make a more informed decision before making a final one. The initial redemption fee that you must pay to redeem your certificate locks your position to travel under this promotional offer for the next 6 months. You have to request reservations within 6 months of redeeming the offer but travel must be completed within 12 months of redemption.
What hotel brands do you use?
We cannot promise you a specific brand of hotel since all of our inventory is based upon availability and we do not know which hotels we will have available at the time we start to search our inventory for your requested travel dates and destinations. Keep in mind that we will not work with any properties that have less than a 3 star rating by other travelers on www.tripadvisor.com. This is a website where actual travelers go onto to put their reviews of hotels and resorts they have stayed at. The last thing we want to do is get your hopes up on staying at the Hilton and we end up only having the Holiday Inn or the Quality Inn available during your requested travel dates. This is why we never promote specific hotel brands to travelers before a booking is made. This way we never have to worry about a traveler getting upset with us for promising a specific brand of hotel. Remember, we make money on re bookings too, so you can be rest assured we will place you in the best property available to us when booking your accommodations.