How can you offer this?
The reason why we are able to do this is because hotels and resorts rarely experience full occupancy yet they are always open and still have their fixed costs. So what they do is contract with companies like us to give these rooms out to get people to come in to see what they have to offer. When hotels and resorts have empty rooms, they do not make any money and it's a waste of a good room. So when we put someone in their empty rooms, the hotel may have lost the price of the room, it was already empty in the first place, but now they have a customer that might spend more money at their in-house restaurants and shops or even take advantage of their amenities like their spa, casino, room service, etc. They know that if they show you a good time while you are at their property that you'll come back to stay with them in the future the next time you visit their city and maybe even tell a few friends about them. It's a win win for both you and the property.
What is this vacation certificate redeemable for?
This certificate will be considered void if bartered or purchased for legal tender by the recipient. This vacation certificate is valid for a reservation request form offering 2 adults with 7 nights in one of 3000 available resorts/condos based upon availability. You must redeem your certificate before the expiration date in order to activate your offer. After activation your only cost is $20 per person per night. All fees are paid directly to our in-house fulfillment department upon request of your reservation date and destination choices by credit card. All bookings are done with a live agent over the phone. Additional terms and conditions may apply with each independent property. Any additional resort/condo fees, taxes, maid service fees and any other incidental charges are the responsibility of the travelers. All fees associated with this offer are the same regardless of late check-in or early check out. This offer is not good for group travel. This certificate cannot be combined with any other promotional vacation offer. The expiration date on this certificate pertains only to activation of this certificate and not actual travel. You must activate this certificate by the expiration date printed on this certificate in order to be able to view the available properties within our inventory. Travel must be completed within 24 months after activation. This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Do not rely upon representations other than what is printed on this certificate. CST # 2091925
What type of accommodations will I receive on this offer?
You will receive hotel/resort/condo accommodations at one of our participating properties.
After I pay the one-time processing fee, what other costs do I have to pay?
After activation your only cost is $20 per person per nightThese fee are paid directly to the fulfillment travel agency with a major credit card.
Can I take children on the vacation?
Yes, a surcharge will apply.
Can we go with another couple?
Yes, for additional fees.
What happens after I redeem this vacation certificate?
If you activate this certificate online you instantly be able to view our 3000 available properties.
When will I be contacted?
You may call the travel agency at anytime to start the booking or planning process. You have 24 months to complete the travel.
Can I cancel?
The fee you paid to activate this certificate is Non-Refundable as stated on your certificate. Once we purchase accommodations for you and you need to cancel for any reason, any deposits or fees you paid for the unit would be forfeited by you and are non-refundable as outlined in your reservation request form.
Do I get to pick the property?
Yes, you do get to pick the property.
Can I redeem the same vacation certificate number more than once?
No, each certificate number can only be activated one time.
Can I use 2 vacation certificates back to back for additional discounted nights?
No. Only one certificate can be activated per household every 12 months.
How long do I have to complete my travel?
You must complete travel no later than 24 months from activation.
What is the “Reservation Guarantee Deposit” for?
This is a refundable deposit that is required before we can move forward with a reservation. As long as you show up to your booked reservation, your “Reservation Guarantee Deposit” will be fully refunded after travel. This covers our company from people that do not show up to their booked reservations. The resort charges us if someone that we book does not show up, so this deposit covers our costs if you do not show up. If you do not show up to your booked reservation you forfeit your “Reservation Guarantee Deposit”.
I was told this was a FREE trip!
Printed on every certificate is “Do not rely upon representations other than what is printed on this certificate or the reservation request form”. The statement is printed on the certificates to inform you, the end user, that no matter what you have been verbally told by “whom ever” only the terms and conditions printed on the certificate and the reservation request form can be fulfilled. That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed and on notice if you were told something different other than what is printed on the certificate you will have plenty of time to address it with the company or person who issued it to you before there is any unnecessary distress.
Is your company affiliated with the company that gave me this certificate?
No, we are not affiliated, partners or connected with the company that gave you our certificate. It's important that you understand who we are and what we do. We provide discounted travel certificates to thousands of companies in the USA and Canada. The companies that purchase our certificates use them in their marketing and advertising to entice customers to do business with them. They often use them as a "gift for a purchase" or even an enticement to get more people to show up to a seminar or a meeting. Every company that purchases our certificates has agreed to promote them exactly what they are good for. We can only fulfill what is printed on our certificates. If you have been promised a certificate good for something other than what our certificate can offer you may have been given the wrong certificate as this is the case 99% of the time as many companies buy certificates from many companies like us. Please contact the company or person who gave you the certificate and let them know you would like to receive the offer they promised you. Again, we can only fulfill what is printed on our certificates.