Depending on your address, deliveries are on Monday-Friday or Tuesday-Saturday during regular working hours and they'll require a signature from somebody over 21 years old. Orders are shipped to the mainland United States, plus Hawaii and
Alaska, except for Alabama, Arkansas, Delaware, Kentucky, Mississippi,
New Jersey, Ohio, Rhode Island, and Utah.
Most deliveries will generally take 2-6 business days. You should get an order confirmation email when you place your order, and a separate tracking email when we get your tracking info from the carrier. If you live very close to a warehouse, you may not receive the tracking email until after the first delivery attempt.
The shipper will attempt to deliver three times and then they turn into a pumpkin. Ok, not really. But almost. And we're as frustrated as you are when deliveries don't go smoothly. Some states will actually destroy your parcel if nobody's there to receive it 3 times in a row and wasting wine makes everybody angry.
If you're having delivery issues, the best way to sort it out is to contact us and we can figure out the best way to get you your wine.
You get your money back. We only charge you for the wine you love, guaranteed.
And let us know by going to your Naked Me and giving the wine a thumbs down. Once you do that, we know to steer you away from wines that taste similar and you can avoid other wines you might not enjoy.
And we'll also use this to figure out which winemakers are doing the best job at making wines our customers will love. It's a win-win!
For mainland United States orders that are less than $100, we ship for $9.99 via FedEx, GSO or UPS. Delivery is included with each purchase of $100 or more except for HI and AK where there is no delivery included. Alaska and Hawaii cost $130 and $70 per package respectively.
You can track your order and request changes to your delivery using the link we'll send you in your order confirmation email.
You get your money back. We only charge you for the wine you love, guaranteed.
And let us know by going to your Naked Me and giving the wine a thumbs down. Once you do that, we know to steer you away from wines that taste similar and you can avoid other wines you might not enjoy.
And we'll also use this to figure out which winemakers are doing the best job at making wines our customers will love. It's a win-win!
If you don't like a wine, or it's corked or damaged, then we'll give you a full refund.