How can you offer this?
The reason why we are able to do this is because hotels and resorts rarely experience full occupancy yet they are always open and still have their fixed costs. So what they do is contract with companies like us to give these rooms out to get people to come in to see what they have to offer. When hotels and resorts have empty rooms, they do not make any money and it's a waste of a good room. So when we put someone in their empty rooms, the hotel may have lost the price of the room, it was already empty in the first place, but now they have a customer that might spend more money at their in-house restaurants and shops or even take advantage of their amenities like their spa, casino, room service, etc. They know that if they show you a good time while you are at their property that you'll come back to stay with them in the future the next time you visit their city and maybe even tell a few friends about them. It's a win win for both you and the property.
What is this vacation certificate redeemable for?
This certificate will be considered void if bartered or purchased for legal tender by the recipient. This certificate is valid for a reservation request form offering two adults up to 4 nights of Luxurious Resort Accommodations in your choice of either Mazatlan, Mayan Riviera, Acapulco, Puerto Penasco, Puerto Vallarta and Nuevo Vallarta, Mexico. You must redeem this certificate in order to activate the offer. Your cost to book the reservation is just taxes and fees of $19 per person per night. All reservations require a minimum of 30 days advance notice to book. This offer is only good for English speaking individuals. The recipient of this certificate is responsible for all expenses including but not limited to: transfers, food, gratuities, all pertinent fees, Mexican Government taxes, hotel surcharges and any other miscellaneous expenses. After redemption please allow up to 7 days for processing. After we process your redemption we will email you the activated reservation form and direct phone number to your assigned travel agent. This certificate cannot be combined with any other promotional vacation offer. The expiration date on this certificate pertains only to activation of this certificate and not actual travel. You must activate this certificate by the expiration date printed on this certificate in order to access the reservation request form. Travel can be completed within 24 months after activation. Only one certificate per household per year. This certificate has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. Do not rely upon representations other than what is printed on this certificate or the reservation request form. CST # 2091925
What type of hotel accommodations will I receive on this offer?
You will receive Luxurious Resort Accommodations in the destination of your choice of available destinations.
Do I get to pick the resort?
Yes, and you get to pick the travel dates. All accommodations are in Beautiful 4-5 Star Resorts In:
ACAPULCO
MAZATLAN
PUERTO PENASCO
Puerto Vallarta
NUEVO VALLARTA
CANCUN-MAYAN RIVIERA
After I pay the initial activation fee, what other costs do I have to pay?
Your only cost upon requesting reservations is just taxes & fees of approximately $19 per person per night. No charge for children. You could be charged Mexican Government taxes at the resort if applicable.
What happens after I activate this vacation certificate?
Within about 7 days of redeeming your offer. We will send you an email with an activated reservation ID# and a direct toll free number to the travel agent assigned to your account.
When will I be contacted?
Within about 7 days of redeeming your offer. We will send you an email with an activated reservation ID# and a direct toll free number to the travel agent assigned to your account.
Can I cancel?
The fee you paid to activate this certificate is Non-Refundable as stated on your certificate. If you do not want to take advantage of the offer yourself you could pass the reservation request form along to a friend or family member to take advantage of since you have already paid for it. Once we purchase accommodations for you and you need to cancel for any reason, any deposits or fees you paid for the room would be forfeited by you and are non-refundable as outlined in your reservation request form.
Can I redeem the same vacation certificate number more than once?
No, each certificate number can only be activated one time.
Can I use 2 vacation certificates back to back for additional discounted nights?
No. Only one certificate can be activated per household every 12 months.
How long do I have to request reservations?
Travel must be completed within 24 months of activating your certificate.
Can I travel before the required 30 day reservation notice?
Yes, if available and for additional surcharge.
Can we go with another couple?
Two couples could activate two different certificates and request the same dates but there is no guarantee they will both get the exact same dates. All packages can be upgraded, travelers added, extra rooms, extra nights, etc.
I see that you do not allow travel 7 days before and after a holiday travel. What holidays should we stay away from when selecting travel dates?
Please avoid making plans 7 days before or after a holiday. The major holidays we recognize are as follows: New Years, Martin Luther King Jr Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. I hope this is helpful when scheduling your trips and thank you for your cooperation. When available there will be surcharges.
Can I use this offer for a Special Occasion, like my wedding?
Our products are not intended for spontaneous travel or special occasions. Since it is a promotional offer there are certain restrictions and terms to follow.
I was told this was a FREE trip!
Printed on every certificate is “Do not rely upon representations other than what is printed on this certificate or the reservation request form”. The statement is printed on the certificates to inform you, the end user, that no matter what you have been verbally told by “whom ever” only the terms and conditions printed on the certificate and the reservation request form can be fulfilled. That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed and on notice if you were told something different other than what is printed on the certificate you will have plenty of time to address it with the company or person who issued it to you before there is any unnecessary distress.
Is your company affiliated with the company that gave me this certificate?
No, we are not affiliated, partners or connected with the company that gave you our certificate. It's important that you understand who we are and what we do. We provide discounted travel certificates to thousands of companies in the USA and Canada. The companies that purchase our certificates use them in their marketing and advertising to entice customers to do business with them. They often use them as a "gift for a purchase" or even an enticement to get more people to show up to a seminar or a meeting. Every company that purchases our certificates has agreed to promote them exactly what they are good for. We can only fulfill what is printed on our certificates. If you have been promised a certificate good for something other than what our certificate can offer you may have been given the wrong certificate as this is the case 99% of the time as many companies buy certificates from many companies like us. Please contact the company or person who gave you the certificate and let them know you would like to receive the offer they promised you. Again, we can only fulfill what is printed on our certificates.