FREQUENTLY ASKED QUESTIONS
How can you offer this?
The reason why we are able to do this is because hotels and resorts rarely experience full occupancy yet they are always open and still have their fixed costs. So what they do is contract with companies like us to give these rooms out to get people to come in to see what they have to offer. When hotels and resorts have empty rooms, they do not make any money and it's a waste of a good room. So when we put someone in their empty rooms, the hotel may have lost the price of the room, it was already empty in the first place, but now they have a customer that might spend more money at their in-house restaurants and shops or even take advantage of their amenities like their spa, casino, room service, etc. They know that if they show you a good time while you are at their property that you'll come back to stay with them in the future the next time you visit their city and maybe even tell a few friends about them. It's a win win for both you and the property.
What is this vacation certificate redeemable for?
This certificate is void if bartered or sold to the recipient. This certificate is valid for a reservation registration validation form offering two adults, 21 years of age or older and up to two children 11 years of age or younger with two nights of All Inclusive Resort Accommodations in either Mexico or Dominican Republic. Bookings require at least a 30 day advance notice. You must redeem your certificate before the expiration date in order to activate your offer. Once activated you will have 24 months to register with the fulfilling travel agency and the travel must be completed within this time. Your only cost after activation is $30 per person per night. Additional travelers will incur additional fees. These fees are paid directly to the fulfillment travel agency and are payable by credit card at the time of booking over the phone. Dates near holidays, weekends and during major conventions are not available. Additional terms and conditions may apply with each independent property. Any additional fees such as but not limited to: hotel/resort/condo fees, miscellaneous taxes, maid service fees and any other incidental charges are the responsibility of the travelers. This offer is not good for group travel of two or more certificate holders. This certificate cannot be combined with any other promotional vacation offer. The expiration date on this certificate pertains only to activation of this certificate and not actual travel. Travel must be completed within 24 months of activation. This certificate has no cash surrender value. Void if discontinued and where prohibited by law. Only one redemption per household every 24 months allowed. The terms of this offer are subject to change without notice. Do not make travel arrangements until you receive a written booking confirmation number. This certificate will be considered void if manipulated in any way or altered in any unauthorized manner. All promotional inventory is based strictly on availability. The travel agency reserves the right to offer alternate arrival dates and destinations. By participating in this promotional offer you release all distributors, 3rd party administrators, fulfilling travel agencies of liability of any actual or potential loss that may arise in connection with this offer. This offer has no cash value. Each traveler is responsible for all necessary travel documents for each country they visit. Any fees to redeem or activate this offer are non refundable, if applicable. Once activated this offer is tied to the original redeemer and not transferable. You must be able to speak, read, type and fully understand the English language. If you cannot speak, read and understand the English language, then your offer will be voided. Do not rely upon representations other than what is printed on this certificate.
What type of hotel accommodations will I receive on this offer?
All accommodations will be standard all inclusive resort accommodations.
Do I get to pick the resort?
Yes, you can choose from what is available at the time you want to travel and you also get to pick the travel dates.
After I pay the initial activation fee, what other costs do I have to pay?
Your only cost after activation is $30 per person per night for taxes and fees. Additional travelers will incur additional fees. These fees are paid directly to the fulfillment travel agency and are payable by credit card at the time of booking over the phone. Dates near holidays, weekends and during major conventions are not available. Additional terms and conditions may apply with each independent property. Any additional fees such as but not limited to: hotel/resort/condo fees, miscellaneous taxes, maid service fees and any other incidental charges are the responsibility of the travelers.
What happens after I activate this vacation certificate?
After activating the vacation certificate you will receive the reservation registration form. Simply login to your redemption dashboard after activation using your certificate id and email address to access the reservation registration form. Follow the instructions on the form to register with the fulfilling travel agency to start planning your vacation. All vacations are booked on the phone with a travel agent.
Once I activate this certificate how long do I have to register with the fulfilling travel agency?
After you activate this certificate, you will have up to 24 months to travel. If you fail to register the with the travel agency within the time frame printed on your registration form your registration form will become void.
After activation how do I register with the fulfilling travel agency?
You can easily register online and can even call the travel agency directly if you need help with registering.
When will I be contacted?
After activating the vacation certificate you will receive the reservation registration form. Simply login to your redemption dashboard after activation using your certificate id and email address to access the reservation registration form. Follow the instructions on the form to register with the fulfilling travel agency to start planning your vacation. All vacations are booked on the phone with a travel agent.
Can I cancel?
The fee you paid to activate this certificate is Non-Refundable as stated on your certificate. If you do not want to take advantage of the offer yourself you could pass the reservation registration form along to a friend or family member to take advantage of since you have already paid for it. Once a reservation is booked and you need to cancel for any reason, any deposits or fees you paid for the vacation would be forfeited by you and are non-refundable.
Can I redeem the same vacation certificate number more than once?
No, each certificate number can only be activated one time.
Can I use 2 vacation certificates back to back for additional discounted nights?
No. Only one certificate can be activated per household every 24 months.
How long do I have to take the trip?
Travel must be completed within 24 months of activating your certificate.
Can I travel before the required 30 day reservation notice?
Yes, if available and for additional surcharge.
Can extend my trip, add on extra guests or upgrade my vacation?
Yes you can, please discuss this directly with the travel agent over the phone.
What does promotional inventory mean?
We make these great programs possible by connecting our customers with travel inventory that we get from our suppliers when they need our help to fill their unsold rooms, airline seats or cruise cabins. This will primarily happen during off peak times of the year or off peaks days for places like Las Vegas. Often promotional inventory for land or air/land programs will be available within 30 days of travel. For cruise lines they often give space further out rather than closer in like the airlines and hotels.
I see that you do not allow travel 7 days before and after a holiday travel. What holidays should we stay away from when selecting travel dates?
Please avoid making plans 7 days before or after a holiday. The major holidays we recognize are as follows: New Years, Martin Luther King Jr Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. I hope this is helpful when scheduling your trips and thank you for your cooperation. When available there will be surcharges.
Can I use this offer for a Special Occasion, like my wedding?
Our products are not intended for spontaneous travel or special occasions. Since you are required to give the travel agency three different travel dates and multiple destinations in most cases we do not suggest that you use this for a special date committed engagement. It is helpful if you are aware that you will need to be flexible to give you the best possible experience.
I was told this was a FREE trip!
Printed on every certificate is "Do not rely upon representations other than what is printed on this certificate or the reservation request form". The statement is printed on the certificates to inform you, the end user, that no matter what you have been verbally told by "whom ever" only the terms and conditions printed on the certificate and the reservation request form can be fulfilled. That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed and on notice if you were told something different other than what is printed on the certificate you will have plenty of time to address it with the company or person who issued it to you before there is any unnecessary distress.
Is your company affiliated with the company that gave me this certificate?
No, we are not affiliated, partners or connected with the company that gave you our certificate. It's important that you understand who we are and what we do. We provide discounted travel certificates to thousands of companies in the USA and Canada. The companies that purchase our certificates use them in their marketing and advertising to entice customers to do business with them. They often use them as a "gift for a purchase" or even an enticement to get more people to show up to a seminar or a meeting. Every company that purchases our certificates has agreed to promote them exactly what they are good for. We can only fulfill what is printed on our certificates. If you have been promised a certificate good for something other than what our certificate can offer you may have been given the wrong certificate as this is the case 99% of the time as many companies buy certificates from many companies like us. Please contact the company or person who gave you the certificate and let them know you would like to receive the offer they promised you. Again, we can only fulfill what is printed on our certificates.
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